IT Support & Consulting

Even a small problem with any one part of your network can adversely affect all computers and servers and bring your business to a virtual halt. As your IT partner you can count on us to diligently monitor your network and often discover and resolve problems before you were even aware there was one. Our vigilance allows us to react and quickly fix problems so you can continue your work without missing a beat.

Server Monitoring with Proactive Maintenance

Server monitoring and proactive desktop maintenance includes running scripts to improve performance, and proactive maintenance on each server. Also includes the ability of the help desk to have a remote connection to the client’s network.

Additional services include:

• Each server will have a Server Maintenance Checklist completed monthly, as well as
• Microsoft patches reviewed and applied as appropriate.
• Test restores of your backups to verify that they are recoverable upon emergency.
• Desktop Maintenance
• Proactive Server Maintenance
• Additional services include anti-virus, off-site disk changes and vaulting, and remote backups.

Unlimited Network Maintenance With End User Options

Trance Media Unlimited Network Maintenance includes unlimited remote and onsite Network Maintenance, and Server Maintenance.

• Server maintenance checklists are completed twice per month, per server.
• Client options include: Desktop Maintenance
• Unlimited End-User Remote Help Desk
• Mobile Device Support